Frequently Asked Questions
WHAT TO EXPECT
Q. Are you a market? Are you a restaurant? What are you?
Harana Market is a mission-based food business in the Hudson Valley, NY. We are part Filipino restaurant, part Asian pantry and part community space. Our Filipino food serves homemade lutong bahay (homestyle) Filipino food based on generations-old family recipes. Our Asian Pantry carries a small selection of curated pantry essentials. Our restaurant space functions as a community gathering space and it is a welcoming ‘third place’ for our local community.
Q. What are your hours?
Our current hours are Thursday - Sunday from 11:30-6:30. We serve our restaurant menu Thursday - Sunday from 11:30-2:45 and 4-6:30. Our hours are subject to change based on the seasons. Our Website, Google Maps page and Social Media are all updated accordingly.
Q. Can I make a reservation?
No, we are a counter service restaurant. We have both indoor and outdoor tables. They are all first come, first served.
If you have a group of 10+ please email us and let us know you’re coming. We can help to put together a pre-order and save you a table.
Q. I hear you sometimes sell out. How do I make sure I can get mine?
On the average day, we have more than enough food to go around. But yes, there are some peak times where we are exceptionally busy where we do sell out of certain items. We make everything in house and when we’re out of an item, we’re really out. We do our best not to, and we’re sure to always have something on the menu for all diets, or else, we’ll close. If we close, all pre-ordered food will be ready as ordered and Google Maps will be updated to reflect the early closure. Please be sure to ALWAYS check our current hours before making the trip.
Our best suggestion to get your food before we sell out is to pre-order. You can do that HERE. Our Toast ordering portal opens one week in advance, giving you plenty of time to pre-order if you have our heart set on a particular thing. All online orders will default to “to-go” packaging unless noted in the online order portal. Any changes (including pickup time) must be done via phone at least 30m before your pickup time. Please note - there are a limited number of pre-order slots in each time and day. In some instances, especially on peak season holidays, pre-orders may book up.
Q. When do you take the last order? Am I allowed to stay around and eat?
We close at 6:30 and our kitchen takes the last walk-in order at 6:30PM sharp. If you order for here, you are welcome to enjoy your meal in our dining room while the kitchen closes up for the evening. That said, guests cannot make any more purchases after 6:30PM. We stop taking phone orders at 6:15PM.
Q. I notice that sometimes you are very busy and there is a wait to order or to get my food (or both!) Is this normal? Are there less busy times?
Our least busiest days are Thursday and Friday and our busiest times are Saturday and Sunday from 11:30-2:45. Generally, the wait time for our food is anywhere from 10-25 minutes, depending on the size of the order. Once in a while, especially on holidays and special events, we do see an influx of visitors and our wait times can reach upwards of 45+ minutes. We do our best to communicate this to our guests on arrival and when ordering. If you see a line to park, a line to order, and a restaurant overflowing with people, these are good cues to assume it will be a wait.
Our best suggestion is to pre-order. Our Toast ordering portal opens one week in advance, giving you plenty of time to pre-order if you have our heart set on a particular thing. If we close, all pre-ordered food will be ready as ordered and Google Maps will be updated to reflect the early closure. Please be sure to ALWAYS check our current hours before making the trip. Pre-order HERE. All orders will default to “to-go” packaging unless noted in the online order portal. Any changes (including pickup time) must be done at least 30m before your pickup time.
Q. It’s during regular business hours and no one is answering the phone. I’m trying to place an online order and it’s saying “unavailable’. What do I do?
In certain extenuating situations, we will shut off phone and online ordering. The best and fastest way to find us on business days is in person. If we close early, all pre-ordered food will be honored and Google Maps will be updated to reflect the early closure. Please be sure to ALWAYS check our current hours before making the trip.
Q. Can I rent the entire space?
Yes! We love sharing our space with large groups. We have both an indoor and outdoor space that can be rented as a partial or complete buy out. Email us hello@haranamarket.com to set up your event.
Q. Are you dog friendly?
Guests are not allowed to bring their pets inside our dining or market area. Trained service dogs are permitted.
We do allow well-behaved pets in our outside area. All pets must be cleaned up after and remain leashed for the entirety of your visit.
OTHER THINGS
Q. What is the meaning of Harana ?
Harana is a traditional style of courtship used in both pre-colonial and colonial Philippines. It is a specific style of music used to woo one’s lover by serenading them under their window at night. This is our Harana to you. We hope you fall in love with our food. Eat Food That Makes Your Heart Sing.
Q. Where do you source from?
All year - Hudson Valley Cattle Company, Bell and Evans, Soy Boy Tofu, Kutiks Honey, Red Gate Eggs, Flowering Sun Mushrooms, BjornQorn
Growing Season - Choy Commons, Gentle Time Farm, Good Chi Farm, Sorbello Farms, Honey Dog Farm, Veritas Farm, Davenport Farms
Many of our pantry ingredients are imported from the Philippines. We partner with Family owned distributors, CEE Enterprises, based in Bergen, NJ to source these items. Our family in San Diego also ships us the extra hard to find things. So yeah, it’s a lot of work to get it all here but totally worth it.
Q. Why can’t I add a tip onto my order?
As of December 2023, our menu prices are hospitality included. We do not accept tips. This means that our guests are no longer prompted for a tip and all money left in our loose change jar is donated to our community meal programs.
We believe it’s the employer’s responsibility, not the customer’s, to pay a full and fair wage to employees. When we went tip-free, we increased wages for ALL jobs in our shops. All employees are paid at or above the standard hourly minimum wage with hourly rates starting at $17/hr. If you’d like to learn more about the ‘why’ behind this decision, you can do so HERE.
Q. Why don’t you stay open longer? Why aren’t you open seven days a week? Why don’t you offer delivery? Why aren’t you doing more?
We’re a human-run, human-centered business and we know our limits. We design parameters that work within these limits and communicate clearly so our guests can adjust their expectations before arriving. When we expand our offerings, our customers will always be the first to know.
Q. I saw you have a DJ booth. Can I play?
Email hello@haranamarket.com with any booking inquiries.
Q. I hear you talk a lot about your space centering LGBTQ and BIPOC communities and I’m none of those things. Am I still welcome?
While we choose to center our most marginalized communities, Harana Market is an offering for everybody.
We pride ourselves on a welcoming and inclusive space based on mutual respect of all beings. Join us!
Q. Your “X” is delicious. Can I have the recipe.
Respectfully, no. We have shared one recipe publicly and we do not have immediate plans to share any others.